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All of our Amalys watches come with a 2-year international warranty effective from the date of purchase.
This warranty covers manufacturing defects and material defects discovered during normal use of the product.

Proof of purchase (order confirmation or invoice) will be required for any warranty claims.

ONE-YEAR WARRANTY

BONUS OFFER


At Amalys, we believe that a brand can have a positive impact beyond the product itself.

That is why we support organizations dedicated to defending the rights of women and girls around the world.

To extend the warranty by one additional year—and thus enjoya total of three years of coverage—we invite our customers to participate in this charitable initiative.


TO ACTIVATE THE 3RD YEAR OF WARRANTY:

  1. The customer is invited to scan the QR code inside the watch box
  2. Next, she can fill out the activation form
  3. And finally, vote for the organization she would like Amalys to support on her behalf
  4. Once the form is completed, the third year of warranty is automatically activated

 GUARANTEED COVERAGE

WHAT IS NOT COVERED BY THE WARRANTY

The warranty does not cover:

  • normal wear and tear resulting from the use of the product,
  • scratches, dents, or cosmetic damage,
  • damage caused by misuse, lack of maintenance, or an accident,
  • damage caused by work or repairs performed by an unauthorized third party,
  • battery wear or replacement,
  • damage caused by water, moisture, or use that does not comply with the waterproof rating specified for the model in question,
  • products purchased from unauthorized resellers.

 

WHAT THE WARRANTY COVERS

During the warranty period, Amalys will cover the following, subject to inspection:

  • repair of the product, replacement of the product
    OR
  • a partial or full refund when deemed appropriate.

The warranty covers, among other things:

  • the watch movement,
  • the needles,
  • the dial,
  • as well as manufacturing defects that affect the watch's proper functioning.

 

HOW TO FILE A WARRANTY CLAIM


To file a warranty claim, please contact us at:

hello@amalys.com or via WhatsApp at +32 456 37 09 31


Please include:

1. a photo of the watch,

2. a description of the problem encountered,

3. Proof of purchase or order confirmation.

Our customer service team will get back to you as soon as possible to assist you.